OUR POLICIES

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We provide our guests several options to book their stay with us -

Its our way of staying flexible, and providing the best room rates and services available

Book Direct - (Best prices, availability, and room selections)

PHONE: (509) 763-9012

TOLL FREE: 1-800-763-5215

WEBSITE: www.beavervalleylodge.com -> Click Book Now to be taken to our direct reservation site

EMAIL - info@beavervalleylodge.com

(We do take a 50% non refundable deposit for direct bookings.. see cancellation & no show policies below

Third Party Sites-

www.booking.com

www.expedia.com

(May require a deposit depending on third party site. Please read each of their policies carefully as we cannot guarantee any changes, refunds etc. outside of what is listed via the third party and your reservation with them.  Some will give you an opportunity to cancel with no penalty but this is SUBJECT TO THE THIRD PARTY SITES POLICY, PLEASE READ EACH SITES CANCELLATION POLICY AS THEY ARE DIFFERENT)

Minimum Stay:

2 Night Minimum - January - November

3 Night Minimum - December

We can accommodate one night stays. However, this is not guaranteed, and you must call in order to book and inquire about availability. We cannot accommodate one night stays during holidays, or peak seasons. 

Cancellations via direct booking - We understand that there are times where your plans just don't go to plan. That's why we offer you the option to use your non refundable deposit as a credit for a future stay, or gift to a family or friend if you book direct! (they'll thank you later) 

Cancellations via third party booking - subject to that booking sites policy. You can contact us to cancel, however we may not be able to cancel your reservation for you. We may refer you to the third party you booked with. Please refer back to the Online Travel Agency you booked with for any questions, cancellations, or modifications.  

No shows via direct booking -  In the event of a No Show guest will be charged reservation amount in full including any applicable taxes, and fees to card on file and forfeit use of any funds paid 

No shows via third party booking -  No Shows from reservations booked via Booking.com, Expedia, Expedia Group or any other Online Travel Agency are subject to those cancellation / no show policies listed when reservation is confirmed via the third party. Please refer back to the Online Travel Agency you booked with for any questions, cancellations, or modifications.  

• CHECK IN - 3:00 PM

We may be able to provide you with early check in which we provide at no additional cost!

Contact our front desk within a few days of your arrival and we will let you know if we are able to accommodate this for you. 

(This is not guaranteed during holidays, events, or peak times.)

• CHECK OUT - 11:00 AM

We may be able to provide you with a late check out at no additional cost.

(This is not guaranteed during holidays, events, or peak times.)

Late check out 11:00 AM - 1:00 PM

• Beaver Valley Lodge is a PET FREE and SMOKE FREE facility

(No, that doesn't mean your pets stay for free or you can smoke for free) This allows us to keep our rooms clean for every guest that stays with us. Smoking is only allowed in designated outdoor areas

• Any pet damage, smoking damage, damage to Beaver Valley Property or burning of candles will be evaluated and accessed by management and your credit card will be charged accordingly. 
• Visiting Day Guest Policy - Visiting day guests, in small numbers, are the responsibility and financial responsibility of the registered guest. Failure of a visiting day guest to abide by terms and conditions may result in extra fees charged to the registered guest. Failure of visiting day guest to abide by terms and conditions may result in expulsion from the property with registered guests room rent forfeited in full. Visiting day guests are not allowed to bring pets onto the property.
• We allow propane grills only in designated areas
• We do not provide daily housekeeping - This is to ensure you are not disturbed during your stay but if you're staying with us for more than 5 nights we will do light housekeeping
• We do not offer breakfast - There are dining options conveniently located next door. 
• Management and staff have the right to refuse service for any reason

We're excited to have you as our guest! If you need anything or have any questions before your arrival do not hesitate to contact our front desk and we will be more than happy to assist you. 

• If you would like to inquire about an early check in we may be able to accommodate this for you (subject to availability)
• We do have set office hours. However, in the event you will be checking in after our office closes, or before it opens please let us know as soon as possible and our staff with get you set up with a self check in. The process is quick, easy, and allows you to skip the front desk!
• There are times where we may not be in the office while we're out assisting other guests. Please give us a call when you've arrived and our front desk staff will get you check in

If you need anything while you're here you can contact us during office hours and we'll be more than happy to help. 

                        Front Desk Hours:

• Sunday: 10:00 AM-6:00 PM
• Monday: 9:00 AM - 4:30 PM
• Tuesday: 9:00 AM - 4:30 PM
• Wednesday: 9:00 AM - 4:30 PM
• Thursday: 9:00 AM - 4:30 PM
• Friday: 9:00 AM - 9:00 PM
• Saturday: 10:00 AM - 6:00 PM

If anything is smoking, broken, or leaking or you're having issues we want to know about it - Call, or Text our after hours front desk immediately. We'll respond outside of our office hours via our after hours front desk dedicated to guests in house. 

We have a staff member on property in the event of an emergency. 

In the event of an true emergency please call 911 via your phone, or the silver phone located in our main lodge breezeway. Our address is 18630 Beaver Valley Rd, Leavenworth WA, 98826 

We're glad you enjoyed your stay with us! We look forward to having you as our guest again soon!

If you have any questions, comments, or concerns about your time with us please do not hesitate to contact our front desk and ask to speak with a manager.